Shipping policy

SHIPPING POLICY

Effective Date: October 2026

Welcome to MOBILEX ONLINE. We are committed to delivering your orders safely and on time across India.

1. Shipping Locations

We currently deliver orders across most locations in India, subject to courier service availability at the delivery address.

2. Order Processing

- Orders are normally processed within 1–2 business days after payment confirmation.

- Orders placed on Sundays or public holidays may be processed on the next working day.

- You will receive an order confirmation after your order is successfully placed.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery time may vary depending on:

- Your delivery location

- Courier availability

- Weather conditions

- Public holidays

- Unexpected logistics delays

Remote and rural locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping on selected products or orders above a specified amount.

5. Order Tracking

Once your order has been dispatched, we may provide tracking details through SMS, WhatsApp, email, or your registered contact information.

You can use the tracking information to check the current status of your shipment.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that the recipient is available at the provided delivery address and that the contact number is correct.

If an order is returned because the customer was unavailable, provided an incorrect address, or refused delivery, additional shipping charges may apply for re-shipping.

7. Damaged or Missing Package

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

For damaged or missing items, please provide:

- Order number

- Photos/videos of the package

- Photos/videos of the product

- A brief description of the issue

We will review the matter and assist you according to our return/replacement policy.

8. Delayed Delivery

Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

MOBILEX ONLINE is not responsible for delays caused by:

- Natural disasters

- Severe weather

- Strikes or transport disruptions

- Government restrictions

- Incorrect or incomplete address information

- Other circumstances beyond our reasonable control

9. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an incorrect address is provided and the shipment has already been dispatched, please contact us immediately. We will try to assist, subject to courier availability.

10. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team.

Store: MOBILEX ONLINE

Email: [mobilexonlineshoppingcart@gmail.com]

Phone/WhatsApp: [7510701884]

We appreciate your trust in MOBILEX ONLINE and thank you for shopping with us.